Cancelling and rescheduling
Our sessions are non-refundable, as such cancellations are not recommended.
If you can no longer attend your Pop-in appointment you can reschedule by clicking 'change appointment' in your confirmation email or clicking into your appointment within your online account (under "My Pop-ins").
The option to reschedule online closes before your shoot, so if your poppet is looking unwell on the day, make sure you reschedule in advance of your booking. Reschedules made 5 days or less prior to your appointment are subject to a $5 rescheduling fee. If you do not reschedule your appointment before your shoot, your session fee is non-refundable and your appointment can not be moved.
When rescheduling to an event held by a different host photographer additional rescheduling fees apply. In this instance your original booking payment is fully refunded within 10 working days, and your credit card will be charged again for the new session (and rescheduling fee).
For annual/special events where the next occasion of the session is not for many months eg. Mother's Day, your session fee is non-refundable, you may be offered an opportunity to catch up within the next month at another Special event of the same type (ie. another Mother's Day event) in your area, if any is available. If you can not attend a session that is available to you as a catch up, you will forfeit your session fee. Upon cancelling a special event with extras added on, your add ons will be refunded (this may be less booking fees) but the base appointment is non-refundable.
There is no opportunity to reschedule an appointment to a different appointment type: for example, your child is sick for their Christmas Pop-in which is the last Christmas event of the year, this can not be changed/credited towards a Monthly Pop-in. As bookings are available only 3 months in advance, it is also not possible to reschedule to the same annual event the following year. In this instance, unfortunately your session fee is non-refundable.
We are not obligated to reschedule your appointment for you in any instance including your child being sick or refusing to cooperate at their session despite your photographer's best efforts. The only circumstance in which we are obligated to reschedule or refund your appointment is when a change to your event is initiated by your host photographer. We do not offer refunds if you miss your session or for any reason, this is a condition laid out in our Ts and Cs that you agree to upon booking.